Missed messages
Customers have sent chats, but agents haven't had a chance to respond or it's unclear who's handling it.
WhatsApp application for Sales, Customer Service & Collection teams
Bring WhatsApp conversations and team workflows together.
Tautiva unites chat, customer history, and team tasks. Agents know who's handling, Sales knows when to follow up, and supervisors can see progress.
For Customer Service, Sales, Collection, and team managers
TAUTIVA / INBOX
Tautiva display · simulated data
Teams are more organized with Tautiva
- Customer history
- Sales follow-up
- Customer complaints
- Team monitoring
Daily challenges
Have you ever experienced problems like this?
Chats from customers keep coming in, while teams have to serve, sell, and ensure every task is completed.
Potential buyers are not contacted again
Offers have been made, but sales forget when to contact potential buyers again.
Complaints are passed around
Customers have to retell their problems repeatedly when handled by different agents.
How Tautiva works
How does Tautiva help teams work?
Imagine a simple flow: customer messages come in, staff handle them, work is recorded, and then managers see the progress.
01 / MESSAGE IN
Receive message
View customer chats that need to be replied to.
02 / CUSTOMER DATA
Check history
Staff can view previous information and conversations.
03 / FOLLOW-UP
Record work
Create follow-up for sales or customer complaints.
04 / MONITORING
Monitor status
Managers know who is handling and what is pending.
Simple example
A customer asks for a price, then what?
An illustrative example to make it easier to understand how the application helps the Sales team.
“What is the price of this product?”
Question comes in through WhatsApp.
Staff make an offer
Lead information and next steps are recorded.
Recontact the lead
Sales teams see the work that needs to be continued.
Example workflow with simulated data. Request a demo to discuss your team's process.
Get to know the Tautiva platform
See how teams work with Tautiva.
Choose the job closest to your team: Inbox, customer history, sales, complaints, or team supervision.
Conversations & team
Read and handle customer chats with your team.
Agents can see the conversations being handled and the information needed to respond to customers.
Customer 360
View customer data and history.
When customers contact again, agents have context from previous interactions.
Sales opportunities
Identify potential buyers who need to be contacted.
Record sales opportunities and follow-ups to make the offering process more organized.
Customer Service
Record complaints until they are resolved.
Create tasks from customer complaints, determine the person in charge, and monitor the status of their handling.
Owner & Supervisor
Monitor pending team tasks.
Managers can review ongoing tasks and determine which ones need to be followed up on first.
Illustration of the interface using simulated data.
Designed for teamwork
Sales and Customer Service don't have to work separately.
Sales handle offers, CS serves customers, and managers monitor team tasks. Tautiva is designed to make customer information easier to use together.
See the benefits of each roleFor the people behind the business
What are the benefits for your job?
Don't let complaints go unnoticed.
Mark unresolved complaints and know who is handling them.
See for Customer ServiceRemember who needs to be contacted.
Record opportunities, offers, and follow-up times for potential buyers.
See for SalesKnow which tasks are pending.
Monitor customer handling status and team tasks without checking each chat one by one.
Record communication and payment promises.
Manage B2B and individual billing follow-ups: record payment promises, track history, review CSV invoices, and document proof checks.
View for CollectionSolutions for growing businesses
Suitable for businesses that communicate frequently with customers.
Each field has its own challenges. Choose one to read stories and practical steps to organize customer follow-ups.
Professional servicesDistributor & B2B salesEducation & coursesProperty & automotive servicesHospitality & guest services
Read all stories and practical guides 
Frequently asked questions
Do you have questions before trying Tautiva?
Find answers about how Tautiva works, team collaboration, Collection, and demo sessions tailored to your business needs.
Still have questions?
We can explain your team's needs during a demo session.
Discuss during the demoWhat is Tautiva?
Tautiva is an application to help teams respond to customer WhatsApp messages, record leads, handle complaints, and monitor follow-ups in one place. The initial focus channel is WhatsApp.
Is the WhatsApp connection official from Meta?
No. The current WhatsApp integration is unofficial, not the official WhatsApp Business Platform. Using this channel carries the risk of session disruptions, policy changes, or service restrictions.
Can chats be handled by multiple agents?
Yes. Conversations can be handled jointly through the Inbox, with division of responsibility and customer context. In the demo, we can discuss team settings according to your business needs.
Can Tautiva also assist with collection?
Yes. Tautiva helps the Collection team handle B2B and individual customers, assign tasks, record contact history and payment promises, import CSV invoices, and manually review identity and payment evidence. Supervisors can monitor work and priorities from the operational dashboard. Financial data still refers to your company's system.
Does Tautiva replace ERP and accounting software?
No. Tautiva focuses on customer relationships and communication work. ERP, inventory, transactions, and accounting still require their own source systems.
How can we try Tautiva for our team?
Click Request a Demo and tell us about your company's needs. The Tautiva team will contact you to show relevant workflows and discuss the next steps.
Get to know Tautiva
Want to see if Tautiva is right for your team?
Tell us what's taking up the most time for your team. We'll contact you to discuss Customer Service, Sales, Collection, or team supervision workflows through a demo.