Customer Service Solution

Every customer issue needs a clear owner.

From simple questions to complaints that need follow-up, the CS team needs a straightforward workflow — not just a long chat history.

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See how conversations become clear tasks

Challenges in the field

What often stops the work

Incoming chats come and go, but it's often unclear who's in charge and whether the issue is resolved.

Workflow

From conversation to clear follow-up

Four simple stages to help everyone understand what happens, who handles it, and what the next step is.

  1. 01

    Incoming message

    The customer contacts the company's WhatsApp number and explains their needs.

  2. 02

    Officer understands the issue

    The officer views the conversation context and notes the complaints that need to be addressed.

  3. 03

    Task forwarded

    Determine the person in charge and the next task so it doesn't get lost during officer changes.

  4. 04

    Status monitored

    The team and supervisor review open tasks until they are resolved.

Benefits for the team

What becomes easier?

Focus on the work activities that are truly needed by agents and supervisors every day.

More focused conversation

The officer doesn't need to start handling from scratch every time the customer contacts again.

Person in charge is visible

Issues are easier to forward with checkable notes for the team.

Priorities are easier to determine

Supervisors have a clear picture of which tasks still require attention.

Tautiva application display

From chat to actionable tasks

This view illustrates the relationship between conversations, customer information, and Case handling notes.

The display uses simulated data to help explain the workflow.

Discuss your team's needs ↗
Display Tautiva examples for complaint records and customer follow-up
Tautiva display · simulated data
How it works with Tautiva

Important things for your team.

  • Case distribution and access rights help each agent focus on their responsibilities.
  • WhatsApp connection uses Meta's unofficial method and carries the risk of session disruption or policy changes.
Get to know Tautiva

Want to see this flow for your team?

Share your team's challenges. Through a demo, see the relevant Tautiva flow for your daily work.

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