Collaboration is more focused
Task distribution helps reduce unattended conversations.
WhatsApp for Team
One customer conversation. One coordinated team.
When customers contact one Tautiva WhatsApp business number, staff need to work together, understand context, and continue work without making customers repeat their story.
See how conversations become clear tasks
TAUTIVAWORKFLOW ILLUSTRATION
WhatsApp customer● Log in
_
Good morning. I want to ask about your services.
WHATSAPP TEAM FOR TEAM
Good morning! We'll direct you to the right staff.
RECORDED AS FOLLOW-UP
Shared inboxConversation #WA-108Chat + context + staff
In handlingChallenges in the field
What often stops the work
Chats are piled up on one number, while task distribution and handling transfer are difficult to monitor.
Workflow
From conversation to clear follow-up
Four simple stages to help everyone understand what happens, who handles it, and what the next step is.
- 01
Message received
Customer conversations appear in one accessible place according to staff permissions.
- 02
Staff handles
The team determines who follows up so that conversations have an accountable person.
- 03
Context is used
Staff reviews customer information and relevant follow-up notes.
- 04
Work is monitored
Supervisors can see conversations or tasks that require attention.
Benefits for the team
What becomes easier?
Focus on the work activities that are truly needed by agents and supervisors every day.
Context is maintained
Customer information supports service continuity.
The team is easier to monitor
Status and notes help managers know what follow-up is needed.
Tautiva application display
Inbox built to work together.
Tautiva Inbox unites customer conversations and context so teams can continue handling more easily.
The display uses simulated data to help explain the workflow.
Discuss your team's needs ↗
How it works with Tautiva
Important things for your team.
- Current connection using unofficial WhatsApp integration, not WhatsApp Business Platform Meta; there is a risk of session disconnection or account limitation.
- Staff distribution and conversation history help teams continue service without repeating customer context.
Get to know Tautiva
Request a Tautiva demo ↗Want to see this flow for your team?
Share your team's challenges. Through a demo, see the relevant Tautiva flow for your daily work.